At Home Workout Gear, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible return policy to make the process as smooth as possible.
Conditions for Returns
Timeframe: You may return any item within 30 days of receiving it.
Condition: The product must be returned in its original condition (unused, with all original packaging and accessories).
Proof of purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used or damaged by the customer.
- Items marked as final sale or clearance.
- Gift cards or promotional vouchers.
How to Initiate a Return
Contact Us: Please reach out to our customer service team at [email protected] with your order number and the reason for the return.
Return Authorization: Once your return request is reviewed, we will provide you with a return authorization and instructions on how to send the item back.
Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you need to exchange an item for a different size or product, please follow the return process above and place a new order for the replacement item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.